client relationships

Enhancing Client Satisfaction through Efficient Billing Practices

Billing inefficiencies cost law firms more than time—they can erode client trust. Untracked billable hours, delayed invoices, and slow payments frustrate clients, undermining their confidence in your firm. But what if you could turn cumbersome processes into easy-to-manage workflows that result in happier, more satisfied clients? Read on for strategies that will help you get there. Common obstacles that prevent … Read More

Your Firm Website as Part of Your Practice Management System

In today’s tech era, your law firm’s website is more than just a digital billboard for your practice—it’s your very identity online. In fact, you could say you ARE your website. So why settle for a mere online presence when your website can be a powerhouse tool that seamlessly melds with every aspect of your practice? From lead generation to … Read More

Is Surcharging Right For Your Law Firm?

Should your law firm pass the baton of credit card processing fees to your clients, or bear the burden itself? This question gets at the heart of surcharging decisions faced by law firms that are considering whether to offer digital payments. While allowing clients to pay by credit card can help improve payment rates, the accompanying service charges can take … Read More

How to Determine Your Effective Payment Processing Rate

When it comes to choosing a credit card processor, it pays to read the fine print. Still, reading your statement isn’t always the most reliable option to know what your credit card processor is really charging. Many processors advertise a certain rate when you sign up, and then charge more than you expect in the form of hidden fees. Fortunately, … Read More

The Do’s and Don’ts of Trust Account Management

In the world of legal services, trust accounting is a complex and frequently misunderstood practice that can be tricky to navigate successfully. Fail to adhere to the rules and requirements, and you could damage client relationships, incur fines and penalties, or even face disbarment. On the other hand, cumbersome processes can also create inefficient, productivity-draining workflows. The struggle can be … Read More

8 Common Trust Accounting Mistakes Made by Lawyers and How to Avoid Them

Trust accounting is one of the most onerous law firm tasks. Errors, even unintentional ones, can be damaging to attorneys and firms. No one wants that. So let’s dive right into the top mistakes lawyers can make with trust accounting, tips for avoiding those mistakes, and best practices to ensure your firm protects its reputation and doesn’t become a cautionary … Read More

Five Ways to Improve the Client Experience at Your Law Firm

One of the greatest advantages of managing a solo practice or small law firm? The ability to work closely with your clients. You get the opportunity to truly know each client who walks through your door, and as a result, you can better serve them. Additionally, building close relationships with clients increases the chance that they’ll be satisfied with your … Read More

Back to Trust Accounting Basics: Integrating Trust Accounting with General Accounting for Law Firms

Lawyers frequently manage client funds using a specific type of bank account called a trust account. Monitoring and maintaining these accounts is called legal trust accounting. Most commonly, trust accounts are used to pay for legal services, but they may also temporarily hold settlement money or other client-owned funds. Beyond serving as a method of payment or protection for clients, … Read More

6 Ways to Use Email Automation in Your Law Firm Marketing

Generating leads with an effective marketing strategy is great, but your efforts shouldn’t end there. You also need to track those leads. After all, anyone who visits your website, engages with your social media, submits a contact form, or otherwise interacts with your law firm could be a potential client, but unless you know who they are and where they’re … Read More

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